Advanced MSA

This position serves as an Advanced Medical Support Assistant in the Scheduling Support Section within the Chief of Staff Office at the Madison VA Hospital or at the Madison West Annex location within the Primary Care, Mental Health and Radiology sections.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Duties include but are not limited to: Processes incoming patient secure messaging through MyHealthyVet Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs Identifies incomplete encounters and communicates findings to providers Enters appropriate information into the electronic record Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure Manages patient systems to verify and validate accuracy and resolve issues Evaluates patient information and clinic schedule lists to determine whether the patient requires and immediate appointment Work Schedule: 8:00am to 4:30pm M-F