Call Center Representative

GG Media is a growing, people-focused company committed to delivering professional and reliable customer experiences. We believe that strong communication, teamwork, and a positive approach are essential to building lasting relationships with our customers.

GG Media is seeking a Call Center Representative to join our San Antonio team. In this role, you will communicate directly with customers, provide helpful information, respond to questions, and ensure each interaction is handled professionally and efficiently.This position is ideal for someone who enjoys speaking with people, solving problems, staying organized, and working as part of a supportive team.ResponsibilitiesHandle inbound and outbound customer calls in a professional mannerAssist customers with general questions, requests, and service informationProvide clear, accurate, and helpful information during each interactionListen carefully to customer needs and identify appropriate solutionsMaintain accurate records of customer conversations and follow-up actionsFollow company communication standards and proceduresCollaborate with team members and supervisors to resolve customer concernsMaintain a positive and professional attitude throughout the workdayMeet individual and team performance expectationsParticipate in training and professional development opportunities

Strong verbal communication and active listening skillsProfessional and customer-focused attitudeAbility to communicate clearly and confidentlyStrong organizational and time-management skillsComfortable working in a fast-paced environmentAbility to handle multiple tasks while maintaining attention to detailProblem-solving mindset and willingness to learnReliable, punctual, and team-orientedBasic computer and data-entry skillsAbility to adapt to new systems, processes, and responsibilities

Competitive salary of $33,000 – $37,000 per yearFull-time employmentProfessional training and ongoing supportCareer growth and advancement opportunitiesOpportunity to strengthen communication, customer service, and problem-solving skillsSupportive and collaborative team environmentDevelopment of transferable professional and leadership skillsOpportunities to take on additional responsibilities as the company grows