Client Account Representative

Lumina Agency INC is a growing, client-focused organization committed to delivering exceptional service and building strong, lasting business relationships. Our team values professionalism, clear communication, collaboration, and continuous development.We believe great client experiences begin with great people. We provide a supportive, professional environment where motivated individuals can strengthen their skills, take on new responsibilities, and build meaningful career paths as the company continues to grow.

Lumina Agency INC is seeking a motivated and professional Client Account Representative to join our Baton Rouge team.In this role, you will serve as an important point of contact between the company and its clients, helping ensure accounts receive attentive service, clear communication, and effective support. You will work closely with clients to understand their needs, assist with account-related requests, maintain accurate information, and contribute to long-term client satisfaction.The ideal candidate is personable, organized, dependable, and comfortable communicating with a variety of people in a professional environment.ResponsibilitiesBuild and maintain positive relationships with assigned clientsServe as a primary point of contact for client questions and account needsProvide professional, timely, and accurate client supportAssist clients with services, account updates, and general inquiriesIdentify client needs and communicate appropriate solutionsMaintain accurate and organized client account informationFollow up with clients to ensure satisfaction and address outstanding needsCoordinate with internal teams to help resolve client requests efficientlySupport client retention by delivering a consistent and positive experienceParticipate in team meetings, training, and professional development activitiesMaintain a strong understanding of company services and client processesContribute to team and company performance goals

Strong verbal and written communication skillsProfessional and confident interpersonal abilitiesCustomer-focused mindset with strong relationship-building skillsExcellent organization and time-management abilitiesAbility to manage multiple priorities in a fast-paced environmentStrong problem-solving and decision-making skillsComfortable working independently and collaboratively as part of a teamDetail-oriented with a commitment to accuracy and follow-throughPositive, adaptable, and motivated to learnBasic computer and administrative skillsAbility to communicate professionally with clients and colleagues

Competitive salary of $50,000 – $55,000 per yearFull-time employmentCareer growth and advancement opportunitiesProfessional development and ongoing trainingOpportunities to strengthen communication, account management, and client relations skillsSupportive and collaborative team environmentHands-on experience working directly with clients and business accountsOpportunities to take on additional responsibilities as you grow within the companyPerformance-focused environment that recognizes initiative and professional development