Hospitality Supervisor

SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

ABOUT THE ROLE:

The SpaceX Hospitality team serves all employees, customers, government partners, potential clients and/or visitors with everything from snacks to daily meals to full-service events. The Hospitality Supervisor supports the direction and management of the organization’s food/beverage operations and is directly responsible for the quality of service throughout one or more of our food service outlets/catering locations. This role assists in developing and implementing effective customer service strategies and training programs. Duties include, but are not limited to, coordinating service operations; monitoring, positioning, and motivating staff; ensuring excellent customer service; engaging with customers; hiring, onboarding, and developing talent; maintaining team compliance with mandatory trainings; handling scheduling and payroll; and setting/upholding customer service principles. Additionally, maintaining food safety and sanitation standards is of utmost importance and necessity to protect the health of all served individuals, comply with regulations, and uphold the organization's commitment to excellence. The Hospitality Supervisor supports SpaceX’s mission by overseeing day-to-day hospitality functions and providing quality food/beverage options. This creates exemplary, professional and welcoming service environments that enhance productivity and morale.

RESPONSIBILITIES:

Set and enforce standards for hospitality operations and guest interactions

Support conceptualization and implementation of new services, offerings, and training programs

Oversee day-to-day operations through one or more food service outlets/catering locations

Manage direct reports, including hiring, performance evaluations, development opportunities, 1:1 meetings, responsibility assignment, communication facilitation, and feedback documentation

Assist with organizing and coordinating events, including large onsite/offsite gatherings and catering requests

Enforce food safety practices and maintain clean, safe workstations

Coordinate and enhance team time management

Train staff on customer service expectations, menu knowledge, allergen, and nutritional awareness; create and maintain in-person and online training materials

Manage and monitor product quality, consistency, service, menu accuracy, and inventory levels; address issues as needed

Monitor financial activities, support scheduling, sales data collection/reporting, and other administrative tasks

Communicate with vendors for orders, deliveries, and product quality issues

BASIC QUALIFICATIONS:

High school diploma or equivalency certificate

6+ years of food service industry experience with 2+ years of leadership experience

Ability to carry large, heavy items unassisted (up to 25lbs)

Must have the ability to stand for long periods – up to 8-12 hours a day

Able to perform frequent bending, stooping, and lifting of objects through entire shift

Must be able to work all shifts and available for overtime, weekends and holiday(s) as needed

Must participate in internal leadership and development training

Adaptability, problem-solving skills, and extreme attention to detail

Team player with the ability to collaborate effectively, including but not limited to training of incoming team members

Ability to work gracefully under pressure

Must have or obtain Food Manager Certification and TABC certification (training provided internally as needed)

PREFERRED SKILLS AND EXPERIENCE:

5+ years of leadership experience within the food service industry

Experience opening new operations and/or creating operations procedures from the ground up

Experience managing a team in fine dining, upscale, casual and quick service restaurants

Excellent interpersonal, oral and written communication skills

Excellent time management skills

Excellent understanding of food safety and sanitation practices

Excellent knowledge of food service systems, ordering and inventory

Advanced computer skills including Microsoft Office

Advanced knowledge with allergen identification and dietary restrictions

Advanced knowledge of beverage service including beer, wine and spirits

Showcases high level of professionalism

Experience in a corporate environment

Proficient knowledge of HR best practices

Experience leading groups in large team settings of 10 or more staff members

ITAR REQUIREMENTS:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.