IT Specialist

These positions are located in one of the following Institutes/Centers who are participating in this recruitment: CC CSR NCI NHLBI NIAID NIDCD NINDS OD Additional institutes/centers may also participate in this announcement.

Manage special projects that have a significant impact on the delivery of customer support services. Lead quick response teams in responding to problems resulting from catastrophic events, such as virus infections or power outages. Resolve hardware/software interface and interoperability problems. Analyze, design, develop, customize, and implement a wide range of complex hardware and software to support large-scale LAN/WAN systems including protocols, management systems, communications controllers, bridges, routers, and other network devices that support extensive operations. Analyze, plan, and coordinate major hardware acquisitions to meet current and future business requirements. Develop service level agreements (SLAs) that define requirements and expectations for the delivery of customer support services. Develop and implement performance criteria to ensure that requirements are achieved. Represent the customer service discipline on applications development teams to ensure that customer service requirements are addressed during the systems development process from translation of functional requirements through systems testing. Represent the organization in meetings and discussions with vendors and/or intra-agency advisory committees to resolve problems. Work with other agency experts in the design and installation of hardware and software for new network or for major modifications to existing network(s).