LEAD CUSTOMER SERVICE REPRESENTATIVE

Defense Finance and Accounting Service

USD 50,460 - 68,452 / yearLimestone, Maine, Whitehall, Ohio

Defense Finance and Accounting Service

Limestone, Maine, Whitehall, Ohio

Employment type not specified

Valid through 9/13/2026

Job description

Defense Finance and Accounting Services (DFAS) mission is to lead the Department of Defense (DoD) in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information. Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level.

Distributes and balances the workload among employees in accordance with established requirements and assures timely accomplishment of the assigned workload. Reviews work to ensure compliance with guidelines, technical accuracy, and meeting of deadlines. Responsible for providing customer service and responding to customer inquiries for all invoice payment issues to include the late payment, underpayment, or overpayment of invoices. Researches, analyzes, and resolves customer service issues within the governed laws, regulations, policies, and procedures as they apply to individual circumstances. Provides general and detailed information to customers on all facets of contractor/vendor payments.