Program Support Assistant

The primary purpose of the position is to assist the Fisher House Manager in providing temporary lodging - a "home away from home" - to family members of patients being treated at the Miami VA Healthcare System by participating in the direct, on-site management and administration of the Fisher House program. The organizational location: The position is at the Bruce W. Carter VA Medical Center Fisher House, Office of the Assistant Director, Miami VA Healthcare System.

Duties and responsibilities include, but are not limited to: Serves as the point of contact for initial inquiries regarding policies, procedures, standards; lodging eligibility; referral processes; staff volunteer opportunities; responsible for monetary and offer of in-kind donations. Conducts orientation and ensures all Fisher House standards and house rules are followed. Serves with full program authority in the absence of the Fisher House Manager including supervision of staff and volunteers. Receives and addresses guest complaints using tact and diplomacy. Enforces compliance of program expectations, including the removal of the guest. Complies with health, safety, privacy, sanitation rules and regulations. Will assist with monitoring cleanliness and safety of the communal living areas and guest rooms as needed. Assists in the preparation and tracking of work orders relative to repair and maintenance issues. Plans and develops controls and procedures regarding acceptance of donation and gifts. Assists in the development and update of informational bulletins, brochures, and resident packets. Ensures funds are protected and accounted. Implements Fisher House Manager's new procedures, regulations and guidelines concerning operations. Establishes and maintains various automated databases on program operations such as occupancy, referral sources, average length of stay, guest demographics, etc. Assembles facts, evaluates information, and drafts reports and correspondence for Top Management and Central Office. Responsible for staff support to ensure effective planning, operation, and evaluation of an active well-balanced Voluntary/Community Relations Program. Authorized to terminate volunteers who fail to follow established procedures. Has the latitude to reassign volunteers as required and to counsel them concerning violation of rules and regulations. Available to give lectures and presentations to the community as well as organizes tours of the Fisher House to interested community partners and other agencies on the Fisher House mission. Develops information and communication for use on multiple platforms within and outside of Miami VA Health Care System, including electronic, print, and graphic design content to support the electronic Fisher House newsletter and the Fisher House website. Prepares a monthly house calendar, weekly house bulletins and promotional materials for events within the house for guests staying at Fisher House. Uses specific digital and social media platforms including writing, editing and graphic design relevant to support a broad base of initiatives, program launches, issues, and efforts to support the broadest methods of communications with the widest audience possible. Performs other duties as assigned. Work Schedule: Monday - Friday, 9:30 am - 6:00pm Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD077580 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized