Supervisory Program Specialist

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Supervisory Program Specialist, you will supervise Program Specialists who adjudicate immigration status and employment eligibility determinations for USCIS customers participating in the SAVE and E-Verify Programs in accordance with immigration law, DHS policy and organizational guidelines.

Provides technical and administrative supervision to Program Specialist who are responsible for immigration status verification, issue resolution, fraud detection, identity confirmation, decision analysis and evaluating systems. Reviews the work of employees within assigned section for completeness and accuracy. Provides both counseling to encourage employees to progress within their job classifications and to recommend paths for improvement where necessary. Performs the most complex phases of the verification work process to include coordinating work efforts, expeditious handling of special cases and maintaining technical skills in database entries. Prepares and issues written procedures on established USCIS and departmental policies and programs, and ensures their staff are in compliance. Promotes a creative environment that inspires team members to develop ways to improve the effectiveness and efficiency of operations. Adjusts work operations as needed to meet changing priorities within the organization. Evaluates the training needs of their employees and provides them with the resources needed to improve their work performance. Makes recommendations on job applications as part of the hiring process for their department.